Job Summary: We are seeking a motivated and dedicated International Customer Service Representative (CSR) to join our dynamic team. The ideal candidate will be responsible for delivering exceptional customer service, handling inquiries, and resolving issues for our international clientele. You will act as a liaison between the company and our global customers, ensuring a seamless experience through excellent communication and problem-solving skills.

Key Responsibilities:

• Customer Support: Provide high-quality customer service to international customers via various channels, including phone, email, and live chat.
• Issue Resolution: Address customer inquiries, complaints, and issues promptly and professionally, ensuring timely resolutions.
• Product Knowledge: Develop in-depth knowledge of the company’s products, services, and processes to effectively assist international clients.
• Order Management: Assist customers with order processing, tracking, and returns/exchanges across various international regions.
• Documentation: Accurately maintain and update customer information and service records in the company’s CRM system.
• Communication: Communicate clearly and effectively with customers from diverse cultural backgrounds, understanding their unique needs.
• Cross-Cultural Sensitivity: Understand and respect cultural differences, providing a personalized approach to customer support.
• Collaboration: Work closely with the internal teams, including logistics, sales, and product departments, to address customer issues and improve service delivery.
• Reporting: Provide feedback and insights on customer trends, challenges, and opportunities to management.

Required Qualifications:

• Proven experience in customer service or a related field, preferably in an international setting.
• Strong verbal and written communication skills.
• Ability to adapt communication style to different cultures and customers.
• Proficient in multiple languages (preferred but not required).
• Excellent problem-solving abilities and attention to detail.
• Strong organizational skills and ability to multitask effectively.
• Ability to work in a fast-paced environment with changing priorities.

Preferred Qualifications:

• Experience in handling international customer inquiries in different time zones.
• Knowledge of CRM and customer service software.
• Familiarity with cultural nuances in various global markets.

Working Hours: Flexible hours to accommodate international time zones, with the possibility of shift work or rotating shifts.