Revision Policy
The authorized number of revisions depends on the package you chose, and you may request as many changes as are specified in the package’s details. We prioritize providing our clients with the best services possible and will continue revising until your needs are satisfied. If the design concepts remain the same, you are not obligated to pay additional fees. Within 48 hours, you’ll receive a new version of your logo. Website design revisions will be delivered within 24 hours, while website development revisions will be provided within 24 to 48 hours, depending on the complexity. The turnaround time for revisions on illustrative logos (logos featuring an illustration element or an illustrated design) is 48 hours.
New Order Processing Time
Turnaround time is the period between when you provide your design concepts through your account area and when you make your package purchase. The turnaround time ranges from 24 hours to a maximum of 48 hours for all new logo orders. For packages with four or more logo concepts, the turnaround time is at least 48 hours from order confirmation and full brief submission.
The minimum turnaround time for new website designs (home/index, including redesigns) is 48 hours after order confirmation and complete brief submission. Please note that the turnaround time for developing a static website with five to seven pages is three to five business days. For all orders placed on Friday and/or Saturday, the delivery period begins on Monday. The first concept for an illustrative logo (logos with an illustration element or an illustrated design) will be sent within 48 to 72 hours of order confirmation.
Refund Procedure
Planet Excellence is committed to ensuring 100% customer satisfaction with our unlimited free Revision Policy. This allows you to refine your initial design brief at no extra charge through your account area.
If there is any duplicate charge due to processing errors, failure to meet your special design requirements, or if we are unable to complete your design order according to our delivery policy, we will refund the full amount of your design order.
If you are dissatisfied with any of the design services provided by Planet Excellence, you may submit a refund request within five days of the initial design completion. If no refund request is received within this timeframe, it will be assumed that you are satisfied with the initial designs. For Special/Combo packages, refunds will be handled the same way as single packages.
Refund Guidelines:
- If a refund request is made before the initial concept delivery, you are eligible for a full refund (minus a 10% service and processing fee).
- If a refund request is made within 48 hours of initial delivery, you are eligible for a 66% refund (minus a 10% service and processing fee).
- If a refund request is made between 48 to 120 hours after the initial design delivery, you are eligible for a 33% refund (minus a 10% service and processing fee).
- No refund requests will be processed after 120 hours from the initial design delivery. However, we encourage you to contact us with any concerns.
Project Halt Policy:
If there is no response, feedback, or correspondence from the client/customer (except in cases of emergency, death, or prior notification) for 14 days, the project will be halted, and the files will be archived. To resume the project, the client/customer must pay a re-registration fee of $49.
Refunds Will Not Be Considered in the Following Cases:
- Change of mind.
- Withdrawal or retraction of investment by an investor.
- Business or shop closure.
- Hiring external freelancers or designers.
- Participation in logo tournaments or contests.
- A firm insistence on copying designs that may lead to intellectual property rights issues.
- Design creation based on the customer’s provided brief or instructions.
- Failure of the customer to complete the provided form.
Request Your Refund
To request a refund, you may:
- Contact us via live chat or call our toll-free number.
- Send us an email with your refund request.
- Once we receive your request, we will process it as quickly as possible.
- After receiving your refund, you will no longer have any ownership rights to any designs provided by Planet Excellence. All refunded designs will be submitted to Government Copyright Agencies for copyright acquisition to maintain legality.
Policy for Quality Assurance
We make every effort to meet your needs, and our designers work diligently to exceed your expectations. We are committed to providing the best designs, ensuring that each is carefully thought out and crafted.
100% SATISFACTION GUARANTEE
We have an unlimited revisions policy to ensure your complete satisfaction.
Our goal is to meet or exceed your expectations, and we will continue making adjustments until you are fully satisfied (based on the number of revisions included in your package).
Delivery Procedure
On the order confirmation date, the completed order will be sent to the designated account, accompanied by a confirmation email.
The turnaround time depends on the package, with a minimum requirement of two business days.
For urgent orders, please contact our customer service team for assistance.
Maintenance of Records
Planet Excellence retains a record of final designs for up to three months after project delivery. If you lose your order files, we can provide them during this period.
If a client is inactive or does not respond for three months, their account will be labeled dormant, regardless of the project’s progress. The client must pay a penalty fee to reactivate the account and resume work.
Customer Service
Our 24/7 customer service team is available to answer your questions and address any concerns at any time.
Policy on Communication
Planet Excellence is not responsible for any messages made through platforms other than our official email (Info@planetexcellence.info) or our phone numbers listed on our website.
We disclaim all liability for any damages caused by third-party contact information.
All official information provided through our official domains is fully our responsibility.